Privacy Policy for ChatAstro
Effective Date: January 26, 2026
ChatAstro (“we”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website and mobile apps.
This policy applies to:
* Our website: ChatAstro.ai
* Our mobile apps: iOS and Android
* Related services and features
By using ChatAstro, you agree to this Privacy Policy.
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## 1) Information We Collect
A. Information you provide
* Account details (name, email address, mobile number)
* Birth details you enter (date of birth, time of birth, place of birth, gender)
* Your chats/questions in the app (chat content)
B. Birthplace / location
We collect the birthplace you type* (city/town/region).
We may convert the birthplace into coordinates using a geocoding service* to calculate charts.
We do not* access your device’s current precise location unless you explicitly enable a feature that requires it.
C. App and device data
* Device and app information (device type, OS version, app version, identifiers)
* Log data and diagnostics (crash logs, performance data)
* Usage data (features used, session activity)
D. Purchases and payments
* Purchase/transaction records (e.g., question credits purchased, timestamps, amount)
Payments are processed by third-party processors (e.g., Razorpay). We do not* store your full card/bank details on our servers.
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## 2) How We Use Information
We use information to:
* Create your kundli and provide Vedic astrology readings
Answer your questions based on Vedic astrology and your birth chart*
* Operate and improve the chat experience
* Process purchases and prevent fraud
* Provide customer support
* Send service messages (OTPs, receipts, important account notices)
* Improve app performance, reliability, and safety
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## 3) AI Processing
Your birth details and questions are processed by AI systems to generate responses. We may use third-party AI service providers, and they are required to protect your data and use it only to provide the service.
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## 4) Sharing and Third Parties
We do not sell your personal information.
We may share limited data with service providers needed to run the app, such as:
* Cloud hosting/storage providers
* AI processing providers
* Analytics and crash reporting tools
* SMS/Email providers for OTPs and notifications
* Payment processors (e.g., Razorpay)
* Customer support tools
We may also disclose information if required by law or to protect users and our service (e.g., fraud prevention, security issues, legal requests).
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## 5) Data Retention
We keep data only as long as needed to provide the service and meet legal/accounting needs (for example, transaction records).
You may request deletion of your account and associated data. Some information may be retained where required by law or for security/fraud prevention.
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## 6) Security
We use reasonable security measures (encryption in transit, access controls, and secure storage).
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## 7) Your Choices and Rights
You can:
* Access/update your information
* Opt out of promotional messages (service/transaction messages still apply)
* Request account deletion and data deletion
To make a request, contact: [hersh@chatastro.ai]
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## 8) Changes to This Policy
We may update this policy and will update the effective date. Continued use means you accept the updated policy.
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END OF PRIVACY POLICY